Delivery and returns policy

# Return and Exchange Policy ## 1. Withdrawal Period You may exercise your right of withdrawal within **14 (fourteen) days** from delivery of the product to you or to the person at the address you indicated, without giving any reason. ## 2. Submitting a Return Request Send your return request together with your order number to [email protected]. Once received, the return process and shipping instructions will be provided to you. ## 3. Condition of the Product The product to be returned must: - include its box, packaging and any standard accessories in full, - be unused and in resalable condition, - be sent together with the invoice or order document. ## 4. Refund Within **14 days** of receiving the withdrawal notice, the product price and any delivery costs are refunded using the original payment method. Processing times of the bank or card scheme are outside this period. ## 5. Shipping Costs Where the right of withdrawal is exercised and the return is sent with the carrier designated by the store, the cost is borne by the store. Returns sent with a different carrier may be at the buyer's expense. ## 6. Products Excluded from Withdrawal - Goods made to your specifications or clearly personalised - Goods liable to deteriorate or expire rapidly - Sealed hygiene goods and underwear once unsealed - Services performed instantly by electronic means and intangible goods delivered instantly (licence key, digital file, access code and similar) ## 7. Defective Products If the product is defective you may choose free repair, replacement with a defect-free equivalent, a price reduction, or withdrawal from the contract. Shipping costs for these remedies are borne by the store. _Last updated: 21.09.2026_